Thank you for shopping with Roman Sanctuary. We are committed to delivering your order in a timely and secure manner. Please review our shipping policy to understand how we handle deliveries.

1. Order Processing

All orders are processed within 1–3 business days after confirmation. You will receive a confirmation message once your order has been dispatched.

2. Delivery Method

We offer Cash on Delivery (COD) as our exclusive payment method. Please ensure someone is available at your provided address to receive the package and complete the payment upon delivery.

3. Shipping Time

Delivery times may vary based on your location. Most orders are delivered within 3 to 7 business days. Delays may occur during holidays, high-demand periods, or due to unforeseen circumstances.

4. Shipping Areas

We currently deliver to select regions. Please ensure your delivery address is accurate and complete to avoid any delays or failed deliveries.

5. Delivery Issues

If your package arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the issue. We will work with you to resolve the matter promptly.

6. Failed Deliveries

In case of a failed delivery attempt due to an incorrect address or unavailability at the delivery location, re-delivery may be attempted. Please make sure your contact information is up to date to avoid such issues.

If you have any questions or concerns about your order or delivery, feel free to contact us at [email protected].